GM NFR Reviews Cleanliness and Passenger Complaint Handling System

Maligaon,, May 13, 2025, By Our Correspondent

In a continued effort to uphold the highest standards of cleanliness and hygiene across railway premises, General Manager of Northeast Frontier Railway (NFR) Shri Chetan Kumar Shrivastava, conducted a detailed inspection of the cleanliness arrangements at Kamakhya Coaching Depot on 12 th May, 2025.During the visit, Shri Shrivastava reviewed the overall cleanliness process and assessed the performance of On-Board Housekeeping Services (OBHS) staff as well as station and coaching depot cleaning personnel. He also inspected the function of drone-based cleaning operation of the outer side of coaches at Kamakhya Coaching Depot. He also inspected cleaning mechanism of interior sections of train coaches to ensure adherence to prescribed cleaning standards.This inspection underscores NFR's unwavering commitment to maintaining clean and passenger-friendly railway facilities through regular monitoring,technological upgrades and staff accountability.The General Manager interacted with cleaning staff and supervisors,encouraging them to maintain consistent hygiene levels and to respond promptly to complaints received from passengers and through the Rail Madad application. He emphasized that proactive cleanliness measures are essential not only for passenger comfort but also for ensuring a safe and healthy working environment for railway personnel.Northeast Frontier Railway continues to strive toward a cleaner and more
efficient railway system, in line with Indian Railways broader vision for enhanced service quality.